BOSUN® Product Warranty Policy
Thank you for purchasing solar lighting products from BOSUN Lighting. Each product of BOSUN Lighting is strictly tested and guaranteed to be qualified before delivery. This warranty certifies the BOSUN Solar lighting series shall be free from manufacturer defects in workmanship and materials that occur as a result of normal use of the products and shall operate the date of bill of lading up to 3 years(or 5 years), subject to the terms and conditions specified below:
Warranty Exclusions:
Product warranty does not cover the costs of removing and reinstalling the product (including labor), or damage to the product caused by misuse, improper installation or customer modifications. BOSUN is not responsible for product shipping costs, incidentals or loss during the shipment to BOSUN. Repairs or modifications to our lamp and all components by any non-BOSUN authorized person, without obtaining written approval from BOSUN, will invalidate this warranty.
System Components Replacement within the Warranty Period:
If BOSUN solar lamp is installed and operated according to the terms and conditions specified in these regulations, and the solar lamp system fails within the warranty period, we will provide the same or equivalent replacement parts within the warranty period and send the replacement parts back to the customer.
Special Terms and Conditions for the Warranty:
BOSUN Solar Lighting Series products and smart lighting and smart poles each must be installed together as a system (lamp and all components) and operated under suitable environmental conditions. BOSUN products are specifically and technically designed to be installed together as a unit, and are not suggested engineered to work with any other lighting system. BOSUN will only be responsible for BOSUN components.
--BOSUN will be allowed to be replaced with an equivalent or better when the technology changes or the old parts have been eliminated. Any price changes will be requoted with a new price revision.
-Warranty only covers replacement of parts and does not cover any additional screening or rework without BOSUN authorization.
-Any complete system or partial parts damaged not caused by BOSUN factory will not be covered under warranty.
-BOSUN solar lights must be installed in clear unshaded positions. BOSUN will not warranty the solar lights installed in shaded or partially shaded positions resulting in lower performance or failure of our lights.
-For countries with seasonal weather, the function with capacity of our solar lights will be based on an approximate calculation based on the nearest city position given. Should there be slightly fewer operation hours due to uncontrollable, this will not be covered under warranty.
-Installation safety on the pole is the customer's responsibility. BOSUN will not be liable for any safety aspect or damages due to poor installation.
-This warranty will not apply in the event of conditions demonstrating abnormal use or stress, including but not limited to: lower or over-voltage conditions, lower or over operating temperatures, using the wrong lamp types, using incorrect voltages, and unnecessary switching of on-off cycles. BOSUN reserves the right to examine all failed lamps or components and reserves the right to be the sole judge as to whether any Lamps or other components are defective and covered under this warranty.
Limits of Liability:
THE FOREGOING SHALL CONSTITUTE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER AND THE SOLE AND EXCLUSIVE LIABILITY OF BOSUN. BOSUN LIABILITY UNDER THIS WARRANTY SHALL BE LIMITED TO THE REPLACEMENT OF THE BOSUN PRODUCTS. IN NO EVENT SHALL BOSUN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. BOSUN WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCES, WHETHER AS A RESULT OF BREACH OF CONTRACT OR WARRANTY, TORT, OR ANY OF THE AFORESTATED DAMAGES, INCLUDING LOST PROFITS OR REVENUES OR ANY OTHER COSTS OR DAMAGES.
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
WARRANTY DOES NOT COVER ANY DAMAGE AS A RESULT OF FORCE MAJEURE, OR OCCURRENCES FROM EXTRAORDINARY EVENTS OR CIRCUMSTANCES, SUCH AS WAR, STRIKE, RIOT, CRIME, OR AN EVENT DESCRIBED BY “ACTS OF GOD” OR “NATURAL DISASTERS”, SUCH AS FLOODINGS, EARTHQUAKES, VOLCANIC ERUPTIONS, TORNADOES, HURRICANES, LIGHTNING STRIKES OR HAIL STORMS.
The above warranty terms apply to the general situation, if there are special requirements for the warranty period, it can be negotiated separately.
HONGKONG BOSUN LIGHTING GROUP LIMITED
Warranty Service Dept.
